Frequently Asked Questions

Everything you need to know about your luxury beauty experience.

Are your products authentic and authorized?

Yes, Exclusive Beauty Club is an authorized retailer for all brands we carry. Every product is 100% authentic, sourced directly from the manufacturers, and stored in a climate-controlled environment to ensure potency.

How long will it take for my order to ship?

We process most orders within 24–48 business hours. Standard shipping typically takes 3–7 business days, while expedited options are available at checkout for faster delivery.

What is your return policy for skincare products?

We offer a 30-day return policy on most items. Due to hygiene standards, products must be unopened and in their original packaging. Please contact our support team to initiate a return authorization.

Do you offer international shipping?

Currently, we ship to customers within the United States and select international territories. Shipping costs and delivery timelines for international orders are calculated at checkout based on your location.

How can I track my beauty haul?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and modern buy-now-pay-later options like Afterpay for your convenience.